SHIPPING & RETURNS

  • Shipping Policy

    At Unicorn Melbourne, we aim to deliver your orders swiftly and safely. Here’s what you need to know about our shipping policy:

    • Processing Time: Orders are processed within 1-3 business days.
    • Shipping Time: Standard shipping within Australia takes 3-7 business days after processing.
    • Tracking: You will receive a tracking number via email once your order has been dispatched.
    • Shipping Costs: Shipping is calculated at checkout based on your location.
    • Shipping Areas: We deliver to all areas within Australia.

    Please note that shipping times may be subject to delays beyond our control, such as weather conditions or postal service interruptions.

    Refund Policy

    We want you to love your purchase, but if for any reason you're not completely satisfied, our return and refund policy is designed to make things right.

    • Returns: You can return any item within 30 days of receiving your order. The item must be unused and in the original packaging.
    • Refunds: Once your return is received and inspected, we will notify you if your refund has been approved. Approved refunds will be processed to your original payment method within 5-7 business days.
    • Exclusions: Sale items and gift cards are non-refundable.
    • Return Shipping: Customers are responsible for the return shipping costs unless the product arrived damaged or defective.

    To request a return, please contact us at support@unicorn-melbourne.com