ELENA | Chic & Supportive Orthopaedic Sandals

We offer fast and reliable shipping. Orders are typically processed within 24 hours. Delivery times are:

• Standard Shipping: 3-7 business days depending on your location.
  We work with trusted couriers to ensure your order arrives quickly and in perfect condition.

Yes, absolutely! Once your order has been processed, you will receive tracking information via email within 1-2 business days. This allows you to monitor your package every step of the way until it reaches your doorstep.

We want you to love your purchase! If for any reason you’re not satisfied, we offer a 30-day return policy from the day your order is delivered. Items must be unworn, unwashed, and in their original packaging to be eligible for a return. Simply contact our customer service team to initiate the return process.

Yes, we offer free exchanges for size issues. If your item doesn’t fit perfectly, you can easily exchange it for the right size at no additional cost. Just reach out to our support team and we’ll arrange everything for you.

Our products are thoughtfully designed in Europe, capturing the essence of modern European fashion. We take pride in crafting pieces that blend sophistication with contemporary style, all while maintaining the high quality you deserve.

We’re always here to help! You can contact us through:

• Email:
• contact@unicorn-melbourne.com
• Live Chat:
• Available on our website during business hours.
  
  Our friendly customer service team is ready to assist with any questions or concerns you may have.

At Symbol-Berlin, we prioritize secure and convenient payments. We partner with the best and most trusted payment providers, including:

• Afterpay: Pay later with flexible payment options.
• PayPal: Fast and secure payments without sharing your card details.
• Credit and Debit cards are also accepted through our secure checkout process.

Rest assured, your payment information is always encrypted and protected.

Yes! We care about the environment and are committed to sustainable practices. All our products are shipped in eco-friendly packaging, ensuring that while you look great, you can also feel great about reducing your environmental footprint.

Absolutely! We want to make sure your garments last for a long time. Washing instructions are included with every order to guide you on how to care for your items properly. These instructions help maintain the quality and durability of your clothes.

If you need assistance with anything regarding your order—whether it's tracking, returns, or product information—you can:

• Use our Live Chat for real-time assistance.
• Send us an email, and we’ll get back to you within 24 hours.

Yes, we ship to most countries worldwide! Delivery times may vary depending on your location, but international orders typically take 7-14 business days. For more details on international shipping rates and times, check our shipping policy page.

We aim to process and ship orders quickly, but if you need to cancel or modify your order, please contact us within 12 hours of placing it. After this period, the order may already be processed, and in such cases, we will assist you with an exchange or return once you receive the product.